Customer Service? What Customer Service?

In the last week, I’ve had to deal with two major television service providers, both of which have dropped the ball multiple times resulting in inconveniences, financial loss, and frustration for me. So far, neither company has offered to make it right to make me the customer happy so that I might forget the negative experiences. After enough time I even asked bluntly for compensation, citing my frustration as a result of the company’s mistakes and wrongdoing. Still nothing. In the last week I’ve spent 4 hours dealing with it. But in the past 6 months I’ve spent over 20 hours dealing with it.

I’m tired of large company customer service leaving so much to be desired. Don’t they know that a disgruntled customer can affect 100 other customers, where a satisfied customer may only affect 10? It is in the companies best interest to go out of their way to keep their customers happy. There is more profit to be gained by keeping 10 people happy when things go wrong than by doing nothing and losing 100 customers.

This is also why it is important to have competition in business. It prevents them from being the only provider of their product or service. If the company knows the customer can’t go anywhere else, it won’t be motivated to make the customer happy. Plus they’ll focus too much on revenue (overcharge) and not enough on costs. The customer will end up paying for the company’s laziness.

Email me if you want to know the two companies names.