The helpdesk is becoming more of a helpless desk.  Instead of people figuring out their own problems, they immediately submit a request for help.  I find myself answering more questions like “I can’t find the button!  Where did it go?” with “right here, in front of your face.”

Maybe there should be a 24 hour moratorium on all new requests that don’t represent an complete outage of service.  In the name of neccessity the users will figure it out themselves if it’s that important to them.  And eliminate the need for me to hold their hand.